Frequently Asked Questions

Which products/sectors do you specialise in?
Most of our 293 clients are D2C brands including tech, healthcare, beauty, fashion, homeware. We also support blue-chip names in luxury travel and even a leading EV brand.

Which brands have you worked with?
We operate under strict NDAs. Competitors never know who fuels your growth (sharing that is your choice).

What does the content process look like?
Simple: you give the brief, we source the creator, handle delivery, instructions, and QC. You get drafts, revisions if needed, then final delivery.

Why aren’t you on social media?
We’d rather scale your brand than chase followers for ours. We grew through referrals and now manage more than planned. Many large clients prefer us low-key.

Who are the creators?
Pre-vetted for reliability and fit. You’ll see their style and demographics before selection. We focus on authentic content, not staged perfection.

What’s the cost?
On a quick intro call, we analyse your goals then recommend which packages would achieve them. Packages are transparent: you pick the number of videos/photos, and we guarantee delivery.

Do we own the content rights?
Yes, full rights. Use it across ads, sites, ecommerce, and socials with no extra fees.


How do you ensure quality and brand safety?
Every creator does a trial first. All content goes through our review, so only brand-safe work reaches you.


What proof of performance do we get?
For ads, we align content to KPIs like CTR and conversions. For organic UGC, you’ll get a delivery report showing exactly what went live.

What if content underperforms or isn’t usable?
We guarantee usable content. If a creator falls short, we replace or redo at no extra charge.

Our Guarantee
iHelpBrands removes the risk. Every piece of UGC is vetted, brand-safe, and built to perform.